Privacy Notice
Last Updated: September 20, 2026
At Gemsjours, protecting your personal information is an important part of how we operate our online store. This Privacy Policy explains what information we may collect, why we use it, how it may be shared, and the choices available to you.
By accessing our website, purchasing from our store, communicating with us, or otherwise using our services, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We May Collect
We may receive personal information directly from you when you interact with our store.
This may happen when you:
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Browse or use our website
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Purchase products from us
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Create or manage an order
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Sign up for promotional communications
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Contact customer support
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Submit a review or survey
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Take part in a promotion or giveaway
Depending on the interaction, the information we receive may include:
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Your full name
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Email address
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Telephone number
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Billing information
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Shipping address
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Order and purchase details
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Payment-related information
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Messages or information you voluntarily provide to us
We may also automatically collect certain technical and usage information when you visit our website.
This may include:
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IP address
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Browser information
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Device type
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Pages visited
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Links or buttons clicked
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Time spent on pages
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Referring pages
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Cookie identifiers
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Log data
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Pixel or similar technology data
2. How We May Use Personal Information
We may use the information we collect for purposes connected with operating and improving our online store.
These purposes may include:
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Confirming and processing purchases
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Preparing and shipping customer orders
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Providing tracking and delivery information
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Managing returns, refunds, or support inquiries
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Responding to customer questions or complaints
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Improving our website and product selection
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Analyzing website performance and customer activity
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Personalizing content or promotional communications
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Sending order-related notices and service updates
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Sending marketing messages where permitted
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Detecting suspicious, unauthorized, or fraudulent activity
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Protecting the security of our website and customers
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Meeting applicable legal, regulatory, or administrative requirements
3. Cookies and Similar Technologies
Gemsjours may use cookies and comparable tracking technologies to support website functionality and improve the shopping experience.
These technologies may help us:
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Keep your cart working correctly
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Remember selected preferences
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Understand how visitors use our website
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Measure website traffic and performance
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Improve store functionality
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Display advertising that may be more relevant to users
The cookies used on our website may generally fall into the following categories:
Essential Cookies
These cookies support functions necessary for the website and checkout process to operate.
Analytics and Performance Cookies
These help us understand website traffic, customer interactions, and site performance.
Preference Cookies
These may remember choices such as language, region, or currency settings.
Advertising Cookies
These may be used to measure advertising campaigns or provide more relevant promotional content.
Most browsers allow you to manage or disable cookies through their settings.
Please note that disabling certain cookies may affect the availability or performance of some website features.
4. When Information May Be Shared
We do not need to operate every part of our business independently. In order to provide our services, certain information may be shared with third-party service providers when reasonably necessary.
These parties may include:
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Payment service providers
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Order fulfillment partners
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Shipping companies and carriers
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Customer support service providers
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Website and technology providers
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Analytics services
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Advertising and marketing providers
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Professional advisers
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Government, legal, or regulatory authorities where required
We may also use or disclose information that has been aggregated, anonymized, or otherwise prepared so that it does not directly identify an individual.
Such information may be used for business analysis, marketing, research, or operational purposes.
5. SMS and Text Communications
If you provide a mobile phone number during checkout or separately choose to receive text communications, Gemsjours may send messages relating to:
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Order updates
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Delivery notifications
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Cart reminders
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Customer service
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Promotions or special offers
Where applicable, you may stop receiving promotional SMS communications by using the opt-out method included in the message or by contacting:
Service-related communications that are necessary to complete or manage an order may be treated separately from promotional messages.
6. Your Privacy Choices and Requests
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the ability to request that we:
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Provide access to personal information associated with you
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Correct inaccurate information
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Update incomplete information
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Restrict certain uses of your information
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Delete eligible personal information
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Respond to other privacy-related requests permitted by law
To submit a privacy request, please contact:
If you receive marketing emails from us, you may also use the unsubscribe link provided within the email to stop receiving future promotional emails.
Certain transactional or service communications may still be sent when necessary to manage your account or order.
7. California Privacy Requests
Residents of California may have additional rights under applicable state privacy laws, including rights concerning certain uses or disclosures of personal information.
If you are a California resident and would like to submit a privacy-related request, please email:
Please use the following subject line:
Attn: California Privacy
We may need to request additional information in order to verify your identity before completing certain requests.
8. Children’s Information
Our website and services are not directed toward children under the age of 13.
We do not knowingly seek to collect personal information from children under 13.
If we become aware that personal information belonging to a child under 13 has been submitted to us, we will take reasonable steps to remove that information where appropriate.
Individuals under the age of 18 should only use our services with appropriate permission or consent where required.
9. Information Security
We take reasonable administrative, technical, and physical measures intended to protect personal information against:
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Unauthorized access
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Loss
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Misuse
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Disclosure
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Alteration
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Destruction
Sensitive information submitted through our website may be transmitted using SSL encryption or comparable security technology.
However, no website, internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.
For this reason, we cannot promise absolute security for information transmitted or stored electronically.
10. External Websites
Our website may occasionally contain links that direct you to websites, platforms, or services operated by third parties.
Once you leave the Gemsjours website, the privacy practices of those external services are governed by their own terms and policies.
Gemsjours is not responsible for the privacy practices, security procedures, or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
11. International Processing and Storage
Because we work with service providers in different locations, personal information may be processed or stored outside the country in which you reside.
This may include processing or storage in locations such as:
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United States
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Canada
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Hong Kong
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Other countries or regions in which our service providers operate
By using our website and services, you acknowledge that your information may be transferred, processed, or stored in these locations in connection with providing our services.
We retain personal information only for as long as reasonably necessary for purposes such as:
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Order administration
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Customer service
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Business operations
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Fraud prevention
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Record keeping
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Legal and regulatory compliance
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Security purposes
Retention periods may vary depending on the type of information and the reason it is being maintained.
12. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our business practices, website operations, technology, services, or legal requirements.
When changes are made, the updated version will be posted on this page.
The Last Updated date at the top of the policy will indicate the most recent revision date.
Your continued use of the website after an updated policy is published will be subject to the revised Privacy Policy.
13. Contact Us
If you have questions regarding this Privacy Policy, your personal information, privacy requests, or communication preferences, please contact us.
Brand: Gemsjours
Email:
support@gemsjours.com
Phone:
+1 (716) 650-5965
When contacting us about a privacy matter, please provide enough information for us to understand your request and respond appropriately.