Terms of Purchase

Last Updated: September 20, 2026

These Terms of Purchase govern orders placed through the Gemsjours online store and apply to products and services made available through our website.

When you submit an order, complete a purchase, or otherwise use our online store, you agree to these Terms of Purchase together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies or notices referenced on our website.

Please review these terms carefully before completing a purchase.

1. Eligibility and General Conditions

By purchasing from Gemsjours, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and are permitted to use our website and services under applicable law.

You agree to use our store only for lawful purposes and in accordance with all applicable rules and regulations.

You are responsible for confirming that products ordered through our website may legally be:

  • Purchased in your location

  • Imported into your country or region

  • Possessed where you live

  • Used for their intended purpose in your jurisdiction

Gemsjours is not responsible for restrictions that apply specifically to the customer's destination or local regulations.

2. Privacy and Personal Information

Information provided to Gemsjours through our website, checkout process, email, telephone, or other communication methods will be handled in accordance with our Privacy Policy.

Our privacy practices may be revised from time to time as our business, services, technology, or legal obligations change.

Any updated Privacy Policy will be made available through our website.

Your continued use of our services after an updated policy is published will be subject to the revised terms.

3. Order Acceptance and Processing

Submitting an order does not automatically guarantee that the order will be accepted or fulfilled.

Gemsjours reserves the right, where permitted by law, to decline, hold, cancel, or otherwise refuse to process an order.

This may occur for reasons including, but not limited to:

  • A product becoming unavailable

  • Incorrect pricing

  • Errors in product information

  • Suspected fraudulent or unauthorized activity

  • Incomplete or unsuccessful order verification

  • Payment-related issues

  • Other operational circumstances that prevent fulfillment

If we cancel an order before payment is completed, you will not be charged.

If payment has already been collected for an order that we later cancel, the applicable amount will be refunded.

4. Corrections and Website Updates

We make reasonable efforts to keep our store information accurate, but mistakes may occasionally occur.

Gemsjours may correct or update information relating to:

  • Product descriptions

  • Pricing

  • Availability

  • Promotions

  • Discounts

  • Images

  • Specifications

  • Other website content

Where legally permitted, corrections may be made at any time, including after an order has been submitted.

If a material error affects an order that cannot reasonably be fulfilled as displayed, we may contact you with additional information or cancel the affected order and issue an appropriate refund.

5. Product Information

We aim to present product photographs, descriptions, measurements, specifications, and other details as accurately as reasonably possible.

However, we do not warrant that every item of website content will always be:

  • Completely accurate

  • Fully up to date

  • Free from typographical errors

  • Identical to the appearance shown on every screen or device

Minor differences in color, appearance, packaging, or presentation may occur because of display settings, manufacturing updates, photography, or other factors.

If an item you receive is materially inconsistent with its product description, any available remedy will be handled in accordance with our Return & Refund Policy.

6. Quick View and Quick Add Functions

Our website may provide features such as Quick View, Quick Add, or similar tools that make browsing and adding products to your cart more convenient.

These features may display only a shortened version of the product information.

Before completing your purchase, you should review the full product page for information including:

  • Product features

  • Available variants

  • Size or dimensions

  • Pricing

  • Specifications

  • Other relevant details

Customers are responsible for reviewing the complete product information before ordering.

7. Prices and Pricing Errors

We make reasonable efforts to display current and accurate prices.

Nevertheless, pricing or promotional errors may occasionally occur.

If a product is shown at an incorrect price, Gemsjours may, where legally permitted:

  • Decline the order

  • Cancel the affected item

  • Contact you regarding the pricing issue

  • Refund the amount paid if payment has already been processed

We also reserve the right to correct inaccurate:

  • Retail prices

  • Sale prices

  • Discount information

  • Promotional offers

  • Other price-related content

Changes may be made without prior notice except where applicable law requires otherwise.

8. Product Availability

Products displayed as available on our website may become unavailable before your order is processed.

Inventory information is provided as an estimate and does not constitute a guarantee that a particular product will remain in stock.

If an ordered product becomes unavailable, we may:

  • Cancel the affected product

  • Adjust the order where appropriate

  • Contact you regarding available options

  • Refund the applicable amount

Availability may change because of inventory movement, supplier conditions, fulfillment issues, or other operational factors.

9. Delivery Estimates

Any delivery timeframe displayed on our website or communicated to customers is an estimate only.

Actual delivery times may be affected by circumstances such as:

  • Product availability

  • Warehouse processing

  • Carrier delays

  • Weather conditions

  • Customs procedures

  • Destination location

  • Public holidays

  • Transportation disruptions

  • Other circumstances outside our reasonable control

Please refer to our Shipping Policy for additional information about processing and delivery.

10. Product Compatibility and Additional Disclosures

Products offered through Gemsjours may differ from similar products sold locally in a customer's country or region.

Depending on the product and destination, an item may:

  • Not include a manufacturer's warranty

  • Not include additional manufacturer support services

  • Include instructions or warnings in a language other than your local language

  • Differ from local labeling requirements

  • Differ from local technical specifications

  • Require an adapter, converter, or other compatibility accessory

  • Be subject to different product standards in your jurisdiction

Before placing an order, you are responsible for reviewing the available product information and determining whether the product is appropriate, compatible, and lawful for your intended use.

11. Taxes, Customs Charges, and Import Fees

Orders shipped internationally may be subject to taxes or charges imposed by the destination country or local authorities.

These may include:

  • Import duties

  • Customs charges

  • Sales or consumption taxes

  • Brokerage fees

  • Processing charges

  • Other government-imposed fees

Unless expressly stated otherwise at checkout, these charges are not included in the listed product price or shipping cost.

Any applicable import taxes, customs duties, or similar charges are the responsibility of the customer.

Gemsjours does not determine or control the amount charged by customs or other government authorities.

12. Customer Responsibility

Before completing a purchase, customers are responsible for reviewing:

  • Product descriptions

  • Selected sizes

  • Colors

  • Quantities

  • Compatibility requirements

  • Shipping information

  • Applicable local restrictions

Please make sure all order and delivery details are accurate before submitting payment.

Any requests to change an order after purchase are subject to our order processing procedures and may not be possible once fulfillment has started.

13. Related Policies

These Terms of Purchase should be read together with the other policies available through the Gemsjours website, including our:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Other applicable store terms and notices

If a particular issue is specifically addressed by another store policy, that policy may apply together with these Terms of Purchase.

14. Changes to These Terms

Gemsjours may revise these Terms of Purchase from time to time to reflect changes in our business practices, store operations, products, services, or legal requirements.

When changes are made, the updated version will be posted on our website.

The Last Updated date shown at the top of this page identifies the most recent revision.

Orders are generally governed by the terms applicable at the time the purchase was made, subject to applicable law.

15. Contact Us

If you have questions regarding an order, product, payment, or these Terms of Purchase, please contact our customer support team.

Brand: Gemsjours

Email:
support@gemsjours.com

Phone:
+1 (716) 650-5965

When contacting us about an existing purchase, please include your order number and the email address used at checkout so we can locate your order and assist you more efficiently.