Shipping Policy
Last Updated: September 20, 2026
Thank you for shopping with Gemsjours.
We know receiving your order on time is important. This Shipping Policy explains how orders are prepared, estimated delivery times, shipping fees, tracking, order changes, delivery issues, and other important shipping information.
1. Order Processing
Once an order is placed, our team begins preparing it for shipment.
Most orders require up to 3 business days for payment verification, order preparation, packaging, and transfer to the shipping carrier.
Orders placed during weekends may begin processing on the next business day.
For example, orders submitted on Saturday or Sunday may be processed beginning Monday.
2. Shipping Cost and Estimated Delivery
Our standard shipping fee is:
USD $5.99 per order
Standard delivery generally takes approximately:
10–20 business days
The estimated delivery period begins after the order has been processed and shipped.
Please note that these delivery times are estimates rather than guaranteed arrival dates.
3. Delivery Delays
Although most shipments arrive within the expected timeframe, circumstances outside our direct control may occasionally cause delays.
Possible causes include:
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Customs inspections
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Carrier disruptions
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Severe weather
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Transportation delays
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Public holidays
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Local delivery interruptions
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Unexpected logistics issues
If such circumstances occur, additional transit time may be required.
We appreciate your understanding when delays are caused by carriers, customs authorities, or other external factors.
4. Order Tracking
Once your package has been dispatched, a Shipping Confirmation email will normally be sent to the email address used during checkout.
This email will include your tracking number when available.
You may use the tracking information through the carrier's tracking system or a third-party tracking service such as 17TRACK.
Please allow several days after shipment for the tracking record to become active.
Tracking information may not update immediately after a shipping label has been created.
5. Orders Shipped in Multiple Packages
If your purchase includes several items, your order may occasionally be divided into more than one shipment.
This can happen when products are fulfilled from different warehouses or shipping locations.
In these situations:
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Packages may arrive on different dates
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Each package may have its own tracking number
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Receiving one package does not necessarily mean the entire order has been delivered
Separate shipments may be used to help avoid unnecessary delays.
6. Changing an Order
If you need to correct shipping information or change an item option such as size, color, or quantity, please contact us as soon as possible.
Requests should be submitted within:
12 hours after placing the order
Please email:
Include:
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Your order number
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The email address used at checkout
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A clear explanation of the requested change
We will make reasonable efforts to update your order.
However, once processing or fulfillment has begun, we cannot guarantee that changes will still be possible.
7. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
Please review the following details carefully before submitting your order:
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Recipient name
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Street address
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Apartment or unit number
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City
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State or province
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Postal code
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Country
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Telephone number
Gemsjours cannot be held responsible for packages that are delayed, lost, returned, or delivered incorrectly because the customer provided an incomplete or inaccurate address.
8. Missed Delivery Attempts
If a carrier is unable to complete delivery, the package may be taken to a local post office, pickup location, or carrier facility.
A delivery notice may also be provided.
If your tracking shows an unsuccessful delivery attempt, please contact the local delivery provider using the tracking number as soon as possible.
Customers are responsible for collecting parcels that have been held for pickup.
We cannot accept responsibility for packages returned because:
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The recipient did not collect the package
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The shipping address was incorrect
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Delivery attempts were repeatedly unsuccessful
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The customer did not respond to carrier notices
9. Delivery Taking Longer Than Expected
If your shipment appears delayed, we recommend checking the tracking information first.
Recent Tracking Activity
If tracking has updated within the previous 7 days, the package is generally still moving through the delivery network.
No Tracking Updates
If the tracking information has not changed for more than 7 days, please contact us at:
Include:
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Your order number
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Your order email
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Your tracking number, if available
Our support team can review the available shipment information and assist you further.
10. Lost Shipments
If a shipment is officially confirmed as lost while in transit, we will arrange a replacement at no additional cost.
A parcel must first be confirmed as lost in transit before a replacement can be issued.
Packages showing a successful Delivered status are treated differently.
If the carrier records your package as delivered but you cannot locate it, please first check:
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Around your delivery location
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With family or household members
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With neighbors
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With reception or building management
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With the local delivery carrier
Packages that are recorded as successfully delivered but later go missing are not covered as lost-in-transit shipments.
11. Where We Ship
Gemsjours offers shipping to customers in many countries and regions.
In rare situations where delivery is unavailable to a particular destination, we will contact the customer as soon as reasonably possible.
Orders may be dispatched from available fulfillment facilities located in regions including:
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United States
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Canada
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Australia
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European Union
Certain orders may also be shipped directly from trusted manufacturing or fulfillment partners.
The fulfillment location may vary depending on product availability, destination, and logistics requirements.
12. Customs, Import Duties, and Taxes
International shipments may be subject to:
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Customs duties
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Import taxes
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Brokerage fees
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Local government charges
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Other destination-country fees
Unless otherwise stated during checkout, these charges are not included in the product price or standard shipping fee.
Any customs duties, import taxes, or similar fees assessed by the destination country are the responsibility of the customer.
Gemsjours does not control the amount charged by local customs authorities.
13. Delivered Packages
Once carrier tracking confirms that a shipment has been successfully delivered to the address supplied during checkout, our shipping responsibility for that package is considered complete.
If a package cannot be located after delivery confirmation, please contact the local carrier first and check the surrounding delivery area.
We are not responsible for theft, loss, or disappearance that occurs after the carrier has confirmed successful delivery.
14. Important Shipping Information
Please keep the following in mind before ordering:
Processing Time:
Up to 3 business days.
Estimated Transit Time:
Approximately 10–20 business days after shipment.
Standard Shipping Fee:
USD $5.99 per order.
Order Change Window:
Contact us within 12 hours whenever possible.
Tracking:
Tracking activation and updates may occasionally be delayed.
Customs Charges:
Any applicable import duties or local taxes are the customer's responsibility.
Address Accuracy:
Customers are responsible for submitting complete and correct shipping information.
Delivery Estimates:
Estimated shipping times may be affected by circumstances outside our control.
15. Customer Support
If you have questions about shipping, tracking, delivery delays, or your order status, please contact our support team.
Brand: Gemsjours
Email:
support@gemsjours.com
Phone:
+1 (716) 650-5965
To help us assist you more efficiently, please include your order number and the email address used to place the order whenever you contact us.